JOYA stands behind the quality of every product sold and delivered by our team, hoping that each and every customer expectation is met and exceeded. Should your product prove defective within the specified warranty period, we are happy to offer an exchange for you if the product that you received is defective due to manufacturer flaws. 

Return Policy
We provide a 30days-return policy and money-back Guarantee. You can cancel the order anytime before we deliver your products, and you can return the product and have your money back in 30days after receiving the product.

Here is the detail:

 Contact us in Email: You must be the original purchaser of the product - and be able to provide the order number or store membership account.

We will give you a return address and you can have your money back by the time we receive the returns. 

What should I do if I want to return an item?

Please remember to contact our customer service team first and provide us with your order number. We will assist you with the return procedure. You will need to put the item back in its original package, along with all its accessories, and ship it to the local address we provide you with.

We recommend you send back your item within 7 days of receipt to ensure it's returned to the original location in time. If you need any further information, please feel free to contact us at:


When will I receive my refund?

We will return the money within 7 working day after we confirmed receipt of the returned product. Please note that the time may vary depending on your bank or payment company’s process.

To ensure a quick refund, please make sure all items meet the conditions in our Returns & Refunds Policy.


Can I exchange an item instead of refunding it?

If you would like to exchange an item, please return it and place a new order. If you need any further information, please contact our friendly customer service team for assistance.


What should I do if I haven't received my refund?

The refund may take more than 7 working days to reach you due to your bank or payment company’s process. If you have not received your refund after 10 working days, please get in touch with our customer service team via 'Contact Us' at the bottom of our homepage or email us at

Please send us a notification with the tracking number after shipping any items for return. Once we received the item, we will either replace the item or give you a refund. This will be issued in 3-5 business days.
If non-returnable items are returned without authorization from our Customer Experience team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.

Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact and provide us with photo or video proof.


Monday – Friday: 10:00AM – 19:00PM (PST)