Help Center

NO. You needn't pay any extra money other than your order. Because our products are stored in European warehouses and are also shipped from European warehouses

When you reach the checkout page, enter the discount code as follows  for example: BEAR15:

A: We package your products very soon after the order is placed which means your order cannot be amended once the status of your order has changed to “order processing”. This includes changing the delivery method, payment method, shipping address, color/quantity of items, or applying a discount.

 If you do not accept or sign the package when it’s delivered to your address, we will ship the package back to our warehouse. Please note that the express shipping fee is not refundable.

Email: support@joyato.com

We have warehouses in Germany, France, Italy, Spain, and Poland, and usually we will choose the warehouse closest to you for delivery. This approach will greatly reduce shipping costs and shorten the delivery time.